Orders will continue to ship, but processing times will be longer (~3-5 business days). Customer service will also be limited as we are operating with reduced staff. Thank you for your patience as we take this time to rest & recharge!
Stone Creek Trading has been in business since 2013. In the beginning, we often sold out of products for months at a time (but also had other products that were in stock for years) as we learned what worked and what didn't. After 7 years, we thought we had finally got the hang of it and weren't seeing the long lead times to restock popular products. But this year is all about the "unprecedented"!
We were so excited when our shipment arrived almost 2 months ago! We were finally able to restock the website and get our products out to all of you! But within a few days we knew that stock wouldn't last long. We immediately began working with our artisans in Poland to see how quickly we could get another container full of fermenting supplies shipped to us here in the States. The good news is, many of our artisans were happy to have more work and were able to quickly produce more products. The bad news is, it still takes time to import goods across the ocean!
Currently, we have products in our warehouse in Poland ready to ship from all but one manufacturer. But of course, the one we are waiting on is the one in most demand right now! As soon as that order is fulfilled we will work as fast as we can to get them here to our customers. Once the container ships, it typically takes 4-6 weeks before we receive it at our facility in Illinois. Optimistically that would put as in late September at the earliest, but realistically we are looking at October sometime before it arrives.
This will be likely be our last shipment in 2020. It takes at least 3 months to put together an order, have it manufactured and shipped to the US. In order to have items in hand for the holiday season, we always need things here by November at the latest. The holiday season is also the busiest time for importing, which means it takes longer to work through the system, and shipments are often delayed. Because of these reasons, we likely won't restock again until 2021.
It may seem early, but because this is our last restocking for 2020, if you have your heart set on an item for the holidays, we recommend ordering early! We will likely sell out of popular products again before December. When our last shipment arrived in late June, one product sold out in less than 24 hrs. Many others only lasted a week! It's hard to plan ahead right now with so many uncertainties, we just don't want to disappoint our customers if we sell out again quickly.
As we all grapple with a global pandemic and what it means for our lives and the world, I just wanted to take a moment to say thank you for supporting us on this journey. We are blessed to have a thriving business which allows us to continue working to support our family when so many others cannot. Operating a small business is never easy work, but this pandemic has added even more challenges. Your continued support of our company is deeply appreciated. Whether you have purchased from us in the past, plan to in the future or never do -