Shipping

Costs

To calculate the cost of shipping, please add the items to your cart.  At the bottom of the shopping page, you can enter your state and zip code in order to receive a shipping estimate. 

Shipping is calculated based on the weight of the items you are purchasing and distance from our location in Frankfort, IL.  For orders weighing less than 2 lbs, shipping will be via USPS First Class Parcel or Priority Mail.  For orders over 2 lbs, shipping will be through UPS Ground. 

We do not offer free shipping.  Many of our items are large, heavy and fragile, making the cost of shipping large.  Rather than averaging out this cost and adding it to the sale price of the item, we charge shipping based on your location.  We do not add an additional handling fee to the shipping costs.

Time

Items are shipped within 1-2 business days of receiving your order.  Orders placed after 5pm on Thursday through 1pm Sunday  will ship on Monday.  All items are shipped from our location in the western suburbs of Chicago.  We will email you a tracking number with estimated delivery date once your order has shipped.  Please note that it takes UPS approximately 12-24 hours to update their system, and therefore you may be unable to track the order immediately.  Your order will typically arrive 1-5 days after it has shipped depending on your location.  UPS does not accept shipments or deliver on Saturday or Sunday. 

See below for typical shipping schedules.

Location           Processing Time      Shipping Time     Total Shipping/Processing

Midwest              1-2 days                     1-2 days               1-4 days

East Coast          1-2 days                     2-3 days               2-5 days

West Coast          1-2 days                    3-5 days                3-7 days

Expedited Shipping

We also offer expedited shipping through UPS Second Day Air (10 lbs max).  Please be aware that expedited shipping still needs 1-2 business days to leave our facility.  If you would like to learn more about expedited shipping options, email emily@stonecreektrading.com for a custom quote.

Shipping Addresses

Fermenting crocks cannot be shipped to PO Boxes.  If you are ordering a fermenting crock, please provide a street address.  If you do not provide a street address with the order, we will contact you to ask for a new address.  This will delay the shipping process.

If you live in a rural area, please check your address at www.usps.com to verify that you have it correctly formatted.  If the address is not properly formatted, UPS will not allow us to prepare a shipping label.  We will contact you to verify the correct address which can delay the shipping process.  Unfortunately, even if your local UPS delivery guy knows how to deliver the package to you, the UPS system will report an error resulting in shipping delays and additional fees. 

If you would like to ship items to different addresses, please place a separate order for each shipping address. Our shipping charges are calculated based on the entire order shipping to the address listed as the shipping address.  Shipping charges are reduced for multiple packages going to the same address.  Therefore, we cannot accommodate requests to split up items in one order and ship to different addresses. 

International Shipping

At this time we only ship to the lower 48 United States (excluding Hawaii and Alaska). For customers in other locations please see below -

Canada -  www.fermentingforlife.com  This new company is the exclusive supplier of our products in Canada.  They are working hard to launch very soon, so be sure to sign up on their website to be notified as soon as they do! 

Europe and Australia - We are now accepting custom orders to ship direct from Poland to customers in Europe and Australia.  The cost of shipping will be custom calculated for each order.  Please email emily@stonecreektrading.com with what you wish to purchase and your shipping address in order to begin the process.

Other Locations - Customers located in areas where we do not ship typically use a "reshipping service" which provides a US address to ship to and will reroute your order to an international location for a fee. 

If you are in Alaska, you can now purchase some of our products from Sustainable Wares in Homer, Alaska. 

Local Pickup

We operate out of a warehouse that does not offer a location for customer pick up.