Due to the "Stay-at-Home" order by the State of Illiniois, we are currently operating with extended order processing times. We will continue to ship orders 1-2 times per week as long as UPS and USPS are operating. Read more about these delays on our blog post here as well as how our operations reduce risk here.
Have you noticed some changes around Stone Creek Trading lately? We've been taking this time of growth and renewal in nature to also freshen up things here on the website!
We started out by updating our logos across all platforms to make sure they reflect who we are and what we are known for! What do you think of our new taglines?
Once we saw how easy it was to make some graphic changes, we decided to finally tackle our biggest struggle - shipping fees. We have heard lots of feedback from customers on our "high" shipping fees. The truth is that the shipping fees we are charged by UPS and USPS are expensive and they keep going up at least 5% every year! We have tried not to increase our prices as much as we can, but we also have to stay in business!
Because we aren't a big corporation with locations in every state, it can be expensive for us to ship to customers that are far away. From our location in the Midwest, it can be quite expensive to ship to the coasts, especially locations like California, Oregon and Washington. Add on top of that that our best selling products are large, heavy and fragile - and the shipping charges really add up!
Nowadays, many people expect free shipping. However, the free shipping model won't work for our small family business. With our one location, the shipping fees we have to pay for a product will vary greatly depending on the location of the buyer - which makes it difficult to build the price of shipping into the product price.
But we know how frustrating it can be to find a product and price that works for you, only to discover a big shipping fee. We've been playing around with ideas for awhile, and we think we've come up with a way to reduce the shipping "shock", but still keep our prices fair.
We have reduced the shipping fees across the board, making some of our smaller products ship for free! We have now incorporated some or all of the shipping fees into the price of the product, helping you to see more of the price upfront. We know it's not a perfect solution, but we think it's the right mix of what our customers are asking for and what our small business can do!
Take a look around the website and let us know what you think! If you have any questions (or find any errors) send us an email - email@example.com!