Orders will continue to ship, but processing times will be longer (~3-5 business days). Customer service will also be limited as we are operating with reduced staff. Thank you for your patience as we take this time to rest & recharge!
With Christmas just a little over a month away (yikes!) we are all making sure to mark items off our endless lists. When it comes to online shopping one of the most important factors is how long items will take to ship. As always, we strive for fast efficient shipping. We only offer products on our website which are in stock and ready to ship.
So when do you need to order by to make sure you have it before Christmas? This year's magic cutoff date is 12pm CST on December 17, 2014. All orders place before that time will arrive by December 24, 2014.
As always, orders ship within 1-2 business days after your order is placed. Orders placed after 5pm on Thursday through 5pm Sunday will ship on Monday. Shipping times vary based on your location. We are located in the Chicago suburbs. Small items are shipped USPS Priority Mail while larger items & orders are shipped via UPS Ground. UPS does not deliver or accept packages on Saturday or Sunday.
See below for typical shipping schedules.
Location Processing Time Shipping Time Total Shipping/Processing
Midwest 1-2 days 1-2 days 1-4 days
East Coast 1-2 days 2-3 days 2-5 days
West Coast 1-2 days 3-5 days 3-7 days
If you miss the cut off for holiday shipping or need your order sooner, email email@example.com to discuss expedited shipping options including overnight and 2-day shipping. Please be aware that expedited shipping on crocks is quite expensive ($50+) due to the weight of the crocks.
And as always, you can email Emily with any questions or custom order requests. As a small family business, we are happy to work with you when special circumstances arise!