Orders will continue to ship, but processing times will be longer (~3-5 business days). Customer service will also be limited as we are operating with reduced staff. Thank you for your patience as we take this time to rest & recharge!
Due to the increased demand during the Holiday season, please order early! Our processing time is typically 1-2 business days, but may be delayed slightly during this busy season. In addition, UPS Ground and USPS Priority mail do not currently guarantee any specific delivery dates and therefore we cannot guarantee a specific arrival time for your package.
The delivery dates displayed in the tracking information are estimated only, and are not guaranteed. Orders containing multiple boxes may be delivered on separate dates.
While we can offer expedited shipping options with guaranteed delivery dates, you will need to email Emily@stonecreektrading.com for a custom quote. Please be aware that this it typically very expensive for fermenting crocks due to their size and weight!
We are offering the following Holiday Shipping Guarantee, even if UPS and USPS aren't -
All orders placed by 12pm CDT on December 16, 2019 will arrive before Christmas - December 25, 2019. If your order does not arrive by 12-25-19, we will personally refund your shipping fee. To be considered for a shipping fee refund, you must order before this cutoff date & time. We are not responsible for and will not issue shipping refunds for delays resulting from shipping addresses entered incorrectly, undeliverable orders, orders not delivered because customer is not available to receive the delivery, or any other delay caused by customer error.
Please note -
The USPS now gives "estimated" transit times for Priority Mail (1-Day, 2-Day, 3-Day), but these are not guaranteed and do not include order processing times.
UPS has suspended the guarantee for standard shipping services, Ground and 3-Day Select, for packages picked up or scheduled for delivery between November 27 and December 24.